bd331 Privacy Policy
Your privacy matters to us. This policy explains what data bd331 collects, why we need it, and how we keep it safe for every player in Bangladesh.
Introduction
This Privacy Policy ("Policy") describes how bd331 ("we", "us" or "our") collects, uses, stores, shares and protects personal information about individuals who use the bd331 platform, including the website at bd331.org, mobile access, all games, betting products and customer support services. By registering an account or otherwise using bd331, you agree to the practices described in this Policy.
This Policy applies to all registered members, visitors browsing the platform without registration, and any person who contacts bd331's support team. We are committed to handling your personal data responsibly, using it only for the purposes described in this Policy, and protecting it against unauthorised access, disclosure or misuse. Please read this Policy carefully. If you do not agree with any part of it, you should not use the bd331 platform.
Privacy at a Glance
All data transmitted between your device and bd331 is protected by SSL encryption. Sensitive information such as payment credentials is never stored in plaintext on bd331 systems.
bd331 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Data shared with partners is limited to what is strictly required to deliver the service.
bd331 only uses your data for purposes clearly outlined in this Policy: account management, transaction processing, fraud prevention, responsible gaming, and service improvement.
You have the right to request access to the personal data bd331 holds about you, and to request corrections to any inaccurate information. Contact support at any time to exercise these rights.
bd331 uses cookies and similar technologies to keep your session active, remember preferences, and monitor platform performance. You can manage cookie preferences through your browser settings.
For any privacy-related request or concern, contact the bd331 data team at [email protected]. We aim to respond to all privacy enquiries within 5 business days.
1. Information We Collect
bd331 collects personal information from you directly when you register an account, make a transaction or contact our support team, as well as automatically when you access and interact with the platform. The categories of information we collect are described below.
When you create a bd331 account, we collect your mobile phone number, chosen username, date of birth (to verify you meet the 21+ age requirement), and the password you set (stored in hashed form only — we never see or store your plaintext password). If you voluntarily provide a display name or profile details, those are also stored.
When you deposit or withdraw funds, bd331 records the transaction amount, date and time, payment method used (e.g. bKash, Nagad, Rocket), and the transaction reference number provided by the payment provider. bd331 does not store full mobile money account credentials; payment authentication is handled by the respective payment provider's own secure systems.
bd331 records your game history, bet placements, bet outcomes, bonus claims, wagering activity and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and service improvement. It is not used to profile you for third-party marketing.
When you access bd331, our systems automatically collect certain technical data, including your IP address, device type, operating system version, browser type and version, session timestamps, and pages or game screens visited. This data helps us maintain platform security, detect fraudulent access patterns, and improve the mobile experience for Bangladeshi players.
2. How We Use Your Information
bd331 uses the personal information we collect only for specific, legitimate purposes directly related to operating the platform and serving our members. We do not use your data for purposes beyond those listed below without first seeking your consent or being required to do so by law.
- To create and manage your bd331 account, including verifying your age and identity.
- To process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods.
- To provide customer support and respond to your enquiries, disputes or complaints.
- To detect, investigate and prevent fraud, money laundering, account abuse and other prohibited conduct.
- To monitor for responsible gaming concerns and, where necessary, to reach out to members who may be experiencing gambling-related difficulties.
- To personalise your platform experience, including displaying relevant promotions and game recommendations based on your activity.
- To comply with applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.
bd331 does not build advertising profiles about you or share your gaming activity data with advertising networks. Internal promotions shown on the bd331 platform are based on your platform activity only and are never shared with external ad platforms.
3. Legal Basis for Processing
bd331 processes your personal data based on one or more of the following legal bases, depending on the specific processing activity involved:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (providing the platform service you signed up for) |
| Payment processing and transaction records | Performance of contract and legal obligation (financial record-keeping requirements) |
| Fraud prevention and security monitoring | Legitimate interest (protecting the platform and its members from harm) |
| Responsible gaming monitoring and outreach | Legitimate interest and legal obligation (duty of care to members) |
4. Sharing Your Information
bd331 does not sell your personal information. We share data with third parties only where it is necessary to deliver the services you use, to comply with legal obligations, or to protect the integrity of the platform. All third parties with whom we share data are required to handle it in accordance with applicable data protection standards.
To process your deposits and withdrawals, bd331 shares necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay or bank partners). The data shared is limited to what is required to authenticate and complete the transaction. bd331 does not share your gaming history or betting activity with payment providers.
bd331 integrates games from third-party studios such as Pragmatic Play, Evolution Gaming, Spribe and others. When you play a game, your account identifier and session token are passed to the game provider's system to load the game and record the result. Game providers do not receive your full personal profile, payment details or contact information.
bd331 may disclose your personal data to law enforcement agencies, regulatory bodies or courts where we are legally required to do so, or where disclosure is necessary to investigate, prevent or report illegal activity, fraud or a threat to the security of the platform. We will notify you of any such disclosure where we are legally permitted to do so.
bd331 strictly prohibits the sale, rental or commercial transfer of your personal data to third-party marketers, data brokers or advertising networks. Any third-party partner that receives data from bd331 does so only under a data processing agreement that restricts its use to the specific service being provided.
5. Cookies and Tracking Technologies
bd331 uses cookies and similar browser-based technologies to operate the platform, remember your session, and understand how members use the service. Cookies are small text files stored on your device by your browser when you visit bd331.org. They do not contain your password or payment details.
These cookies are strictly necessary for the platform to function. They maintain your login session so you do not need to re-authenticate every time you navigate between game pages, keep your language preference, and ensure security tokens function correctly. Essential cookies cannot be disabled without breaking core platform functionality.
These cookies collect aggregated, anonymised data about how members use bd331 — which pages are visited most, how long sessions last, and where members encounter errors. This data is used internally to improve the platform experience for Bangladeshi players. No individual member is identified in this analytics data.
These cookies remember your platform preferences, such as your chosen language version (English or Bengali), display settings, and notification preferences. Without these cookies, you may need to re-select your preferences each time you visit bd331.
You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to your bd331 account. Instructions for managing cookies vary by browser — refer to your browser's help documentation for guidance specific to Chrome, Firefox, Safari or your preferred mobile browser.
6. Data Retention
bd331 retains your personal data for as long as your account is active and for a period thereafter as required to fulfil the purposes described in this Policy. Specifically: account and transaction data is retained for a minimum of 5 years following account closure to comply with financial record-keeping obligations; gaming activity logs are retained for 3 years; technical access logs (IP addresses, device data) are retained for 12 months; customer support communications are retained for 2 years.
When retention periods expire, bd331 securely deletes or anonymises the relevant data so that it can no longer be linked back to you as an individual. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical purposes (for example, to understand platform-wide game popularity trends) without any privacy impact on you personally.
7. Data Security
bd331 takes the security of your personal data seriously and implements technical and organisational measures appropriate to the sensitivity of the data we hold. These measures include SSL/TLS encryption for all data transmitted between your browser and our servers, hashed password storage, access controls that restrict internal access to personal data on a need-to-know basis, and regular security reviews of our systems and third-party integrations.
bd331 uses SSL encryption across all pages including login, cashier and account settings. Passwords are stored using one-way cryptographic hashing — even bd331 staff cannot read your password. Payment data is handled exclusively by the respective payment provider's PCI-compliant infrastructure. Internal access to member personal data is restricted to authorised staff with a documented legitimate need.
8. Your Rights Over Your Data
As a bd331 member, you have a number of rights in relation to the personal data we hold about you. To exercise any of these rights, contact the bd331 support team at [email protected]. We aim to respond to all data rights requests within 5 business days. Some requests may take longer if they require additional verification of your identity.
- Right of Access: You may request a copy of the personal data bd331 holds about you, including account details, transaction history and gaming logs.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
- Right to Erasure: In certain circumstances, you may request deletion of your personal data. Note that we may be required to retain certain data (e.g. transaction records) for legal compliance purposes even after account closure.
- Right to Restriction: You may ask us to restrict processing of your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
- Right to Data Portability: Where processing is based on your consent or contract performance, you may request that we provide your data in a commonly used, machine-readable format.
- Right to Object: You may object to processing of your data where it is based on legitimate interest, including profiling for internal promotional purposes.
Where you submit a data rights request, bd331 may need to verify your identity before acting on it. This is to protect your data from unauthorised access by third parties claiming to act on your behalf. Verification is typically done by confirming details associated with your registered account.
9. Children and Minors
The bd331 platform is strictly for adults aged 21 and above. bd331 does not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has registered an account, that account will be immediately closed, all associated balances forfeited, and all personal data collected from that account deleted as quickly as technically possible.
If you are a parent or guardian and believe that a person under 21 in your care has created a bd331 account, please contact us immediately at [email protected]. We will investigate and take appropriate action as quickly as possible. Parental control software may be used to restrict access to online gambling platforms on shared or family devices.
10. Third-Party Links
The bd331 platform may contain references to third-party game providers and payment services. bd331's Privacy Policy applies only to the bd331 platform itself. When you interact with a third-party game interface or payment provider system (such as bKash or Nagad), that provider's own privacy policy governs how your data is handled within their system. bd331 is not responsible for the privacy practices of third-party providers and encourages you to review their respective privacy policies before providing any personal information directly to them.
11. Changes to This Privacy Policy
bd331 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will display a prominent notice on the bd331 platform and update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how your data is used.
Your continued use of the bd331 platform following notification of a change to this Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should stop using the platform and contact support to request account closure. We will never retroactively apply new data processing purposes to data collected under a prior version of this Policy without first seeking your consent.
Contact Us About Privacy
For any questions, requests or concerns relating to this Privacy Policy or your personal data, contact the bd331 data team at [email protected]